Lake Anna Vacation Rentals by Vacasa
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Description
Vacasa is an international vacation rental management company. Book ahead & find the perfect vacation home.
Reviews
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This is the worst company ever! Do yourself a favor, friends and family a favor and Run from this company! They are steeling my money from me. Booked a house for 11 days and the hurricane has flooded it and it was a mandatory evacuation to that area and they will not refund my money. Steeling from customers!!
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First time booking with vacasa in the Lake Anna area and will not be using them again under no circumstances. Stayed at Coral Cove. If you want to be harassed and constantly be under surveillance by the property owner this is the booking for you! The day of our departure (after we had been there for 6 days) a small dog approached us as we were loading up to head home. Within 20 minutes of the dog approaching my four year old niece we were accused of having a dog on the premises and threatened with the Sheriffs office being called. I am unsure if the owner is just so uptight and obsessive or he is new to the rental business but this is not the way to be successful in a vacation rental venture.
Listing advertised 2 1/2 bathrooms with only 1 bathroom fully functioning as the other two bathrooms were “winterized”. In addition, the water heater temperature was turned down so low the water was tepid at best. Maintenance was called and thankfully took care of this issue. The only positive encounter of this vacation experience was the maintenance crew who responded to our call. -
We had a horrible experience! We rented Coral Cove at Lake Anna. Rental was misrepresented in multiple ways. Owner obviously never comes to see property to see what is there but has no problem spying on guests with cameras inside and outside. We were harassed and recorded on these cameras. Only one working shower, bathroom outside wasn’t hooked up but was clearly used by previous guests, no hot water which when reported we felt we were being blamed for having 1 person take a shower. When maintenance came a day and a half later they said the water tank had been turned to lowest possible setting. The pool was filthy and water was green with algae.On our final day a neighbor’s dog wandered on to the property and our 4 year old granddaughter petted the dog on the front porch. This resulted in the owner who was stalking through the cameras to have a message sent to us that since we now had a dog if we did not vacate the premises immediately they would call police to evict us! When I responded that it was NOT our dog they said we were lying! We will never rent from this owner and company again! Shame on this entire outfit!
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Rented a property (Listing #18162) in Mineral Va through VRBO. The AC unit stopped working resulting in 89+ degree temperatures in the bedrooms. Contacted Vacasa multiple times and they were unable to repair the AC or provide alternative accommodations for my family. We had to pack up the family and leave a day early. It has been over a week and zero response from Vacasa about compensation. Do not rent properties associated with Vacasa.
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The customer service was horrible. The air conditioner at the property didn't work. The inside was disgusting. The lawn was overgrown. We cut our vacation short because it was so bad.
The property least:
2636 Peach Grove Rd
Louisa, VA 23093 -
Worst property mng company ever !!
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Customer service needs a lot of work
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Just had a 3 night vacation in Salvo NC. First time wife and I sat on the bed, it imploded. I wrenched my back and leg, my wife who has knee replacement surgery in two weeks twisted her knee. The kicker was they gave us air mattresses to sleep in, but no working batteries in the air compressor. When they finally fixed it before our last night the worker told us he was just there the week before for another bed in the house. This company doesn't care, they will go the cheap and easy way. Debating looking for representation for our injuries.
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Have never used them before but seeing as they definitely have a heavy presence especially when it comes to rental properties and they had a slightly better $ when booking it was hard not to use them. Our rental in Topsail NC was great for the cost, however there were a few things I addressed with VACASA when I reviewed them when we left. I don't know "where" that went or if anything will ever come of it but I wanted to do my due diligence and letting other customers know to beware. The only complaint with VACAS specifically is they sent us the wrong door code, which was an 8 digit number. They never apologized for the inconvenience it was simply yeah that's not the code, this is your code. It was never updated in my app or in an email, we had to make a note on our phone of the updated number. Also I don't know who handles cleaning the properties if it is managed by VACASA? Our rental definitely needed better attention! the beds and towels were great and clean but everything else was subpar. I am currently going to see how to review the actual site as to make sure it is an owner issue vs VACASA. After reading the other reviews of their company, we will be steering clear of them for sure.
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2444 New Bridge Road, Mineral, VA 23117 — Get Directions