Starbucks
Contact
(540) 889-3275
Rating
Description
Chain restaurant in Louisa
Reviews
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This location closes all the time - training, power, staff….
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I was burned when purchasing a hot beverage the employee neglected to ensure that the lid was properly on tight. Once the hot beverage fell on my lap and arm the employee then stated we have had issues with the lids. There was no apologies given more napkins given. I reached out to both the store manager and GM. Who were nice and stated we wish we would have provided you with ice. I then received a message stating 13 would be refunded for this issue
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Visit multiple times a week, always great service and consistent quality
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This location seems to be struggling and needs some love. Products are constantly out of stock and the wait times for drinks and food are consistently 2-3x longer than other locations, even when the store isn’t busy. The photos I posted are all from today. It was slow and even with ordering ahead my order wasn’t ready after 10 minutes.
To be clear, it’s fantastic to have a Starbucks in Zion, but it might be worth it to cross train staff at other stores and vise versa.
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Stopped using drive-thru as the wait seemed much longer than going inside. Never have any issues when I order ahead on the app. Quick pick up time and my drinks are always made right.
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Starbucks has lost a customer forever. Today I went to Starbucks at Zioncrossroads, ordered 1Venti Gingerbread latte, 2 grande gingerbread lattes and 3 ham and swiss croissants. The order was $37 and change. I get to the drive thru window to pay and reach out with $100 and the cashier refuses to take it. Her response was they can't take that. I asked you don't take cash? No we can't take $100 bill. I offer a $50. She again refuses to take the cash. She states they don't have change for that. On a $37 order they don't have $12 change. So in other words they do not take cash. Legal tender in the United States is not taken by Starbucks in Zions Crossroads. I will NEVER spend another dime at Starbucks.
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You need to train your baristas better my daughter and I went through the drive thru today 12/12/2024 ordered 2 drinks a mocha cookie crumble then a caramel frap they put caramel all over the mocha drink totally screwed up the caramel frap I threw it in the trash paid 7$ for it won’t be going back there anytime soon!
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I totally forgot to ask her name but the girl with the red braids at the drive thru window is so sweet! definitely coming back!
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95 Wood Ridge Terrace, Zion Crossroads, VA 22942 — Get Directions